1. REGISTRATION FEE

A one-time, non-refundable registration fee of Ringgit Malaysia One Hundred (RM100.00) is required upon enrollment. This fee shall remain valid throughout the student’s active enrollment with Life Swimming School.

2. CLASS CANCELLATIONS AND RESCHEDULING

2.1 Cancellations by Student

Students must provide a minimum of twenty-four (24) hours’ notice prior to the scheduled class in order to reschedule. Classes canceled with adequate notice may be rescheduled at a mutually agreed time.

Frequent cancellations (more than once per month) or absence for more than two (2) consecutive weeks may result in the forfeiture of the student’s reserved slot. Reallocation will be based on availability.

2.2 Last-Minute Cancellations

Cancellations made less than twenty-four (24) hours prior to class will be considered a No-Show. A one-time exception is granted for the first last-minute cancellation. Any subsequent occurrences will result in forfeiture of the class.

2.3 Instructor Unavailability

Life Swimming School reserves the right to assign a qualified replacement instructor if the assigned coach is unavailable. If no replacement is possible or the student declines the substitute, the class will be rescheduled without penalty.

2.4 Temporary Pool Closure

If the pool is temporarily closed for maintenance or safety reasons, students will be informed in advance, and affected classes will be rescheduled where feasible.

2.5 Weather Disruptions

Classes may be canceled due to adverse weather conditions, even on short notice or upon student arrival. Real-time assessments by certified lifeguards guide this decision.

If a class is interrupted due to weather:

- 1–10 minutes conducted: full class rescheduled.

- 11–20 minutes conducted: half class rescheduled.

- 21 minutes or more: class is considered completed and will not be replaced.

3. NO-SHOW POLICY

Failure to attend a scheduled class without notice constitutes a No-Show. The first No-Show may be rescheduled as a one-time exception. Additional No-Shows will result in the loss of the session.

4. REFUND AND TRANSFER POLICY

All purchased lesson packages are non-refundable. Transfers are allowed only to immediate family members, subject to verification and approval by Life Swimming School.

5. PACKAGE VALIDITY AND EXTENSION

Each lesson package is valid for six (6) weeks from the date of the first attended class. In the event of medical inability to continue, a request for an extension must be supported by a valid medical report. All extensions are subject to Life Swimming School’s sole discretion and final approval.

6. PACKAGE RENEWAL AND CONTINUITY

To retain your current class time slot, renewal of the next lesson package must be completed before the expiry of the current package, without any lapse in between.

Failure to make timely payment may result in the forfeiture of the reserved time slot. Any subsequent rescheduling will be subject to availability.

7. LIABILITY RELEASE AND ASSUMPTION OF RISK

I, the undersigned, understand that swimming involves inherent risks, including serious bodily injury or death. I voluntarily accept full responsibility for my or my child’s participation in all activities conducted by Life Swimming School.

In consideration of being allowed to participate, I hereby release and discharge Life Swimming School and its instructors, officers, agents, contractors, employees, and volunteers (“Released Parties”) from any and all liability, claims, losses, or damages arising out of or related to participation in swimming activities, including those arising from negligence.

I agree to indemnify and hold harmless the Released Parties against any claims made by me or on behalf of my child. I certify that I/my child is in good physical and mental condition and not under the influence of any substances that may impair participation.

I agree to follow all safety rules and instructions provided. I grant permission for Life Swimming School to take photographs or video recordings of me/my child for promotional use on brochures, websites, and social media platforms.

This release is legally binding. If any portion of this agreement is found invalid, the remaining terms shall remain in effect.