1.    TRIAL CLASS

Students will be given one trial class or assessment class upon request. However, a non-refundable pool entrance fee of RM20 per person is required. This fee must be paid upon arrival at the compound. Each class accommodates up to four participants and will proceed as scheduled, regardless of whether the slot is fully booked.  

2.    REGISTRATION FEE 

As part of Life Swimming School enrollment process, a one-time and non-refundable registration fee of RM100 is required. It is a mandatory, non-recurring payment that formalizes student’s enrollment with Life Swimming School and remains valid for the duration of the association with Life Swimming School.  

3.    CANCELLATION POLICY 

3.1.    Class Cancellations must be made with a minimum notice of more than 4 hours prior to the scheduled class time. Classes canceled with sufficient notice may be rescheduled at a mutually agreed time. This policy ensures smooth scheduling and accommodates the needs of both students and coaches.  

3.2.    Last-Minute Cancellations which are made less than 4 hours before the scheduled class will result in the session being forfeited. As a one-time exception, the first instance of a last-minute cancellation will be eligible for rescheduling. However, any subsequent last-minute cancellations will result in the forfeiture of the class.  

3.3.    In the event the coach is unavailable or unwell and unable to conduct a class, Life Swimming School reserves the right to appoint a replacement coach without requiring prior confirmation from the student. Students will be promptly notified of the replacement. If a replacement coach cannot be arranged, or if the student opts not to proceed with the replacement, Life Swimming School reserves the right to cancel the class. In such cases, the class will be rescheduled, and the student will be informed accordingly.  

3.4.    In exceptional circumstances requiring temporary office closure, students will be notified in advance of any class cancellations. Efforts will be made to arrange suitable replacements for any affected classes to minimize disruption.

3.5.    In the event of adverse weather conditions, Life Swimming School reserves the right to make a cancellation decision, even at the last minute or upon students’ arrival at the compound before or at the commencement of the class. This decision is made to ensure students’ safety and well-being. Our certified lifeguards conduct real-time and thorough weather observations.  

3.6.    In instances where a class does not commence, a replacement class will be scheduled. However, if the class is already in progress and the pool must be closed due to inclement weather, the following guidelines will be applied:  

3.6.1.     For classes lasting 1 to 10 minutes, this will be considered as the class cancellation, and it will be rescheduled.3.6.2.     For classes lasting 11 to 20 minutes, this will be considered as half of the class conducted, and the remaining half will be rescheduled.3.6.3.     For classes lasting 21 to 45 minutes, this will be regarded as a full class conducted, and no replacements will be arranged.  

4.    NO-SHOW POLICY 

Failure to attend a scheduled class without prior notice will be considered a no-show. For the first instance of a no-show, the class will be treated as canceled and may be rescheduled. Any subsequent no-shows will result in the forfeiture of the class. This policy ensures smooth scheduling and accommodates the needs of both students and coaches.  5.    REFUNDS & TRANSFERS  

All packages purchased are non-refundable. However, package transfers are permitted and may only be made to immediate family members.  

6.    VALIDITY EXTENSIONS  

In the event of health-related issues, we may consider granting an extension of the program's validity period. To request such an extension, Students are required to submit valid medical documentation, such as a medical report, for review. Life Swimming School reserves the final decision on the validity extensions.      

LIABILITY RELEASE AND ASSUMPTION OF RISK

I, the undersigned, hereby declare that I understand swimming is an inherently risky activity that may result in serious bodily injury or death. I knowingly and freely accept and assume all responsibility for my/my child’s participation in swimming with Life Swimming School. In consideration of participating in swimming activities in connection with Life Swimming School, I hereby fully release and discharge Life Swimming School and its respective instructors, officers, directors, agents, contractors, and any individuals connected to or acting on their behalf (including, without limitation, volunteers and other participants) (collectively referred to as the “Released Parties”) from any and all liability, claims, losses, or damages related to my/my child’s participation in any swimming activity (whether such activity is in connection with Life Swimming School or otherwise), including, without limitation, liability, claims, losses, or damages resulting from the negligence of any party, including the Released Parties. I agree that if I, or anyone on my behalf, make any claim or demand against any Released Party in connection with my/my child’s participation in any swimming activity, I will indemnify and hold harmless each such Released Party from any loss, liability, damage, or cost incurred as a result of such claim or demand. I declare that I/my child is in good mental and physical condition to participate in swimming activities. I am not under the influence of alcohol or any drugs that contraindicate swimming activities.  

I agree to abide by the safety rules provided by Life Swimming School, including swimming only in designated areas, and following all instructor directions. I give permission for Life Swimming School and its representatives to take photographs and/or video footage of me/my child during swimming activities. I understand these images may be used for promotional purposes, including but not limited to, brochures, websites, and social media.  

I am legally competent to sign this liability release. I understand that the terms herein are contractual and not a mere recital, and that I have signed this document of my own free will with the knowledge that I/my child hereby agree to waive my/my child’s legal rights. I further agree that if any provision of this Liability Release and Assumption of Risk is found to be unenforceable or invalid, that provision shall be severed, and the remainder of this document will be construed as though the unenforceable provision was not contained herein.

Parental or Guardian’s Consent (required if PARTICIPANT is under 18 years of age):

The undersigned, as the legal parent or guardian of my child, hereby grants permission for my child to participate in swimming activities in connection with Life Swimming School. The undersigned further agrees to all terms of this Liability Release and Assumption of Risk on behalf of my child and agrees to indemnify and hold harmless the Released Parties from any liabilities incident to my child’s involvement or participation in swimming activities.